HOW MUCH IS SHIPPING?
Shipping is determined automatically by Australia Post at checkout based on the size and weight of your order and the destination. You will have the option to choose from Parcel or Express Post.
CAN I CHANGE MY ORDER?
Please reach out via the online contact form to make any changes to your order. Please note that all changes will be subject to whether your order has been dispatched so please contact us immediately to advise our team of any changes.
CAN I CANCEL MY ORDER?
Your order can be cancelled if it has not already been dispatched. Our orders are typically dispatched within two working days of receipt of the order. Please contact us as soon as possible via the online contact form.
HOW DO I TRACK MY DELIVERY?
Once your order has been processed you will receive an Australia Post tracking number in your confirmation email which can be used to track your order.
DO YOU SHIP OUTSIDE AUSTRALIA?
Currently we don’t offer overseas shipping, however we would be more than happy to make exceptions at an additional cost if we can do it. Please contact us via the online contact form to chat further.
WHICH COURIER COMPANY DO YOU USE?
We use Australia Post for all our deliveries. Deliveries of chilled products (Western Australia only), are completed by Milkos.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Please allow 3 – 7 working days from the specified delivery date for your order to arrive, depending on where in Australia you are located. If you have not received your order within 10 working days please contact us and we will be happy to follow this up for you.
Your order will be delivered on the specified delivery date.
WHAT IS YOUR RETURNS/EXCHANGE POLICY?
For any returns/exchanges please contact us via the online contact form. Unfortunately we do not accept returns for change of mind or perishable products. All items must be returned in retail quality, unwashed, unworn, with original tags attached.
(Please note postage must be covered by the customer to send your return back to us).
MY ITEM(S) IS DAMAGED/FAULTY
For all faulty and damaged items please contact us via the online contact form with attached 2-3 clear photos of the fault. Exceptions will be made if the product is received in unsatisfactory condition.
Please note: You may be required to post the item back to us for assessment.